Our Story

@YS was founded by Bernard Ndolo and co-founded by Alex Janitor. Our journey began in 2022 when we recognised a common challenge faced by many service providers: the difficulty of digitalizing their businesses to become more efficient and reliable. This challenge includes overcoming barriers such as lack of technical expertise, complexity of implementation, and high costs.

While there are numerous solutions available in the market, each seems to be entangled in the same challenges that service providers face when trying to quickly digitalize their business processes. We saw an opportunity to create a solution that truly addresses these issues.

Our Mission

Alex and I decided to focus our efforts on the most crucial part of the service delivery process: the management and processing of a service request from the moment a customer makes the request to the moment they confirm they have satisfactorily received the service.

For Customers

We wanted to make the experience of making and tracking service requests seamless and user-friendly.

For Service Providers

We aimed to simplify the process of receiving service requests and managing every element of their delivery from start to finish.

To achieve this, we developed three powerful tools

Customer App

For customers to easily make and track their service requests.

Technician App

For technicians to manage and document their tasks efficiently.

WebApp

For the customer support team to handle service requests, assign tasks, and ensure smooth operations.

Our Achievements

One of our key objectives was to ensure that a service business can fully digitalize their service processing process in less than 24 hours .* This year, we achieved a significant milestone: making it possible for a service business to implement an easy-to-use, affordable digital solution in less than one day.

The journey to get to where we are today has not been easy. Despite the challenges, our resolve to keep going is motivated by the urgent need for our solution and its transformative ability to help service businesses serve more customers faster, efficiently, and reliably, as demonstrated by our success with HouseTech.

Our Commitment

We are dedicated to ensuring that @YS will be an invaluable solution for your business and customers. We achieve this by working closely with you and ensuring we fully understand every aspect of your service delivery process. We are a small company with an extremely talented and dedicated team who all share one mission: "Your Success is Our Success". Our goal is to help you serve more customers faster, efficiently, and reliably.

Join Us

We invite you to schedule an appointment for a personalised VIP demonstration to see how @YS can be an invaluable solution for your business. Let us show you how we can transform your service delivery process and help you achieve your business goals.

Request a Demo

*Note: Businesses that require full integrations with their current in-house systems via customised APIs may require more than 24 hours. However, the majority of businesses can be fully up and running within 24 hours.